A 50% deposit is payable before each session, no later than 14 days after invoicing and 3 days before the session.
Payment is taken at the end of each session, preferably by card or mobile payment services via an iZettle device. Cash or cheque may be taken at my discretion if this is not possible, but will be subject to a £2 fee as it will require me to visit the bank to deposit the money. Payment is required within 30 days from date of invoice; if the full amount invoiced for remains unpaid after this time, compound interest will be applied to the fee at a rate of 10% per month.
Travel costs above £10 per return journey are payable by clients within the Greater London area.
The nature of work is that both organisers and clients may cancel appointments due to unforeseen circumstances. If cancellation or re-scheduling occurs more than 48 hours before the session is due to take place, no fee is incurred. If a client cancels or re-schedules fewer than 48 hours before the session time, a fee of 50% of the session cost will become due and will be invoiced. If non-refundable travel or other costs have been incurred by me, these will also be invoiced for.
If I need to cancel a session for any reason I will try to work with you to find a time suitable for both of us to reschedule the session. If this is impossible, your deposit will be refunded.
I wear closed shoes or trainers while we work; this is to prevent my injury and protect my feet while moving potentially heavy items. If you request in advance I can bring a pair of shoes that will be clean and only worn indoors for this purpose.
Data Protection, Security and Confidentiality
Our services are fully confidential, and I’m registered with the ICO (Information Commissioner’s Office) as a data holder under the data protection act. Also I have an up to date and clear DBS check.
I don’t wear business – branded clothing and use public transport so there will be no unfamiliar cars in your driveway. Everything that is said or happens during the session will not be shared, unless it is in an unidentifiable way, for example during personal professional development sessions or future clients I may say something like: I once had a client who had a similar problem with kitchen storage.
I don’t share client information with third parties, except the emergency services or healthcare workers when asked or required. For example, if you fall unwell during our session I may need to call for medical help, and would give details of your name, address, contact details and other relevant information.
I may also share client information with others to protect my safety as a lone worker. This will be with a family member or close friend and may include details such as your name and address, names of residents, times and dates of our session (I may share my online calendar) and my personal location.
In the course of our sessions I will advise where I feel appropriate, however clients always have the final decision as to which items are to be disposed of (and how) and which are to be kept. For example I will encourage you to re-use, recycle or redistribute your items where possible. I am not trained to value items, but may give advice where I feel I have enough knowledge to give you a rough estimate as to their worth. Again, you are free to seek other opinions and you do not have to accept my advice.
Handling Items and Insurance
I hold professional indemnity, public liability and personal injury insurance for myself with Westminster Global Ltd to the value of £1 million. I am always careful with clients’ possessions, but in case your items are damaged or broken as a result of my work
I advise that you carry insurance for your possessions, to cover accidental damage or breakages that may occur to items during our work together. I am extremely careful with clients’ belongings but accidents can happen and I accept no liability for any losses incurred.
Removal of Items
I am unable to take your unwanted items away for you myself, although if you would like me to accompany you on foot to a local charity shop I may be able to do so, schedule permitting. Alternatively we could plan to do this as part of the session. Clients are responsible for all items which are removed, and are fully responsible for deciding which items will be disposed of.